Visitor
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14 Messages
Unsubscribe from xfinity mobile emails
I'm having an issue that I can't unsub from xfinity mobile emails. I go to the unsub URL and it shows I'm not subscribed to anything. I've had many people in chat tell me they've fixed it for me. I've called xfinity support and they that they cannot figure out how to unsub me so I should simply block their emails or better yet, I can just delete my email address from my xfinity account. UM.......... REALLY?????
The 2 emails I get every Tuesday are:
Get a FREE 5G phone with a Premium Unlimited line!
For you: iPhone 16 ON US when you switch
When I look at the full email headers, there's an unsub URL. It's broken.
https://comcastdotcom-mkt-prod1-m.adobe-campaign.com/webApp/unsubNoClick?id=<redacted>
This unsub URL just hangs for a long time and gives me an error.
HTTP connection timed out.WEB-530007 Error relaying '/webApp/unsubNoClick' to URL 'http://localhost:8080/webApp/unsubNoClick?id=<redacted>'.
How can I get this reported to someone who actually knows the email system and remove me instead of some underpaid offshore support person telling me I don't know how to fix it, can't you just delete the emails and not worry about it? Again... UM!!!!
Blb1587
Visitor
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3 Messages
2 days ago
I attempted to get support to help.
Which of course failed!
Yesterday June 3rd, I simply turned Xfinity into the FCC for not correcting their problems and sending multiple spam messages.
This is unacceptable and will not be tolerated.
Who [Edited: "Language"] would want Xfinity wireless when you cant get service!
(edited)
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XfinityAlyssaA
Official Employee
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1.9K Messages
11 hours ago
Good afternoon @user_914658, and thank you for reaching out on our Community Forums. That URL does not look like a valid Comcast link and may be a spam or phishing attempt. I would recommend reporting this to our dedicated Customer Security Assurance (CSA) team here https://spa.xfinity.com/help/network-abuse?faq=report-online-harassment.
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