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user_t03l7z
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Tuesday, June 24th, 2025

Unable to access Advance Call Forwarding: it says "Sorry, but something went wrong. Please try again in a few minutes"

I need to access Advanced Call Forwarding to change the number of rings so my home voice mail will take the message and also to activate NoMoRobo.  However, on the Call Forwarding page, the Advanced Call Forwarding option flashes to "Sorry, but something went wrong. Please try again in a few minutes".  This happens both on the Windows website and the Android App.  I am the Primary, and only, user of the account.  This is a deal-breaker for switching to Xfinity.  I see from browsing the internet that many many people have this problem.

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2 months ago

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user_t03l7z

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2 months ago

Could someone on the Support Team comment on this ?  It seems to be a common problem.  Various support threads indicate that it can only be cured by action by Xfinity techs.

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XfinityJosephA

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1.9K Messages

Hello, @user_t03l7z we may need to work in a direct message, so we can work on the feature in our system. One troubleshooting step you can try is clearing cache and cookies on your devices. Please let us know if this changes anything. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 months ago

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user_t03l7z

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2 months ago

I tried deleting the cache and all xfinity cookies on both my Windows 10 PC and my Samsung android tablet, and the situation did not change on either one.  When I click on Call Forwarding, the Advanced Forwarding section in the middle of the page briefly flashes what seems to be the box for a phone number but then immediately changes to "Sorry, but something went wrong. Please try again in a few minutes". 

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XfinityJosephA

Official Employee

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1.9K Messages

user_t03l7z thank you for giving it a try. There's not much more we can do to troubleshoot the feature. We'll want to work with our Advanced Repair team so we can take a closer look at our back end systems and your services. When you have a moment send us a direct message. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." It's next to the bell icon on the right side of the page. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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