U

Visitor

 • 

1 Message

Wednesday, July 19th, 2023 1:12 PM

Closed

Turn off voicemail

I would like to use my own answering machine not Xfinity. How do I do this?

Official Employee

 • 

1.3K Messages

1 year ago

@user_a1fd64 You can modify your preferences through here and you can view the incompatible Xfinity Voice Equipment here. if you no longer wish to have the Xfinity Voicemail Feature please send us a direct message with your full name and service address to get started. 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

 

 

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