This telephone number does not have access to Advanced Call Forwarding

Like many others, we are unable to access Advanced Call Forwarding on the Website. Numerous calls to agents who tried but who told me they do not have a solution. Need to get this fixed so we can set features from website. Was able to set through phone but that is not the solution. Number was ported from old house to new house if that makes a difference.

Responses

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user_754115

Visitor

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4 Messages

5 months ago

I have the exact same issue. Xfinity agents are a waste of time, at least the 4 I have chatted with are. the last (5th) one said it would be resolved their end in 24 hours but I do not believe it for 1 minute.

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J

JT66NJ

Visitor

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3 Messages

5 months ago

Can someone from Xfinity please respond with a solution?

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user_1f5f94

Visitor

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1 Message

2 months ago

Several tickets and several phone calls and no resolution

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XfinityJessW

Official Employee

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322 Messages

Hi there, I am sorry to hear that you are having trouble with the Advanced call forwarding features, this isn't the experience we want for our valued customers, and we are right here to support you. You mentioned there have already been tickets placed for this, did someone reach out to you regarding this issue?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

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Home Phone Features

JT66NJ

This telephone number does not have access to Advanced Call Forwarding

user_754115

JT66NJ

user_1f5f94

XfinityJessW

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