1 Message

Fri, Jul 29, 2022 11:22 PM

“The mailbox number you are trying to reach is not in service”

When people call my home land line, they receive the message, “The mailbox number you are trying to reach is not in service.” However, I can make outgoing phone calls just fine.

Can anyone tell me how to fix this? I logged into my account and did a reset of my router, but it did not fix the problem, unfortunately.

Thanks so much for any help you can provide!


Official Employee


369 Messages

15 d ago

@user_84c36d Thank you for reaching out and bringing this to our attention. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.


To send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it


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