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user_0d4dda
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Sunday, July 24th, 2022 9:11 PM

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Stay away from Xfinity Mobile

I strongly recommend that you get your mobile service with another carrier. 

I have been trying to cancel my Xfinity mobile yet after chatting with Nimit on June 27, 2022 and talking to Jessica on July 14, 2022, who confirmed that my service had been discontinued on June 27, 2022, my credit card was charged a few days later. Instead of getting a credit for my charge as she advised, I get another message that my card will be charged at the end of the month. I will get a "we are sorry" from customer service, yet nothing will be changed. 

Do you use Xfinity for your mobile service. 

Question

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Updated 

2 years ago

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CCFelicia

Problem Solver

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311 Messages

3 years ago

Hello @user_0d4dda I apologize for the inconvenience you've encountered with cancelling your mobile service and your credit card being charged.  

 

Our team does not have access to Xfinity Mobile accounts. I recommend reaching out to our Xfinity Mobile experts.

 

I am confident they will help you with the disconnection, please try contacting our Xfinity Mobile support center via any of the following methods: • SMS Text Message: 1 (888) 936-4968 • Phone: 1 (888) 936-4968 • Chat: https://comca.st/2Vn7Xpj

 

Thank you for participating in our community, we do value and appreciate you.

 

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KJJ36

Visitor

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1 Message

2 years ago

OMG!!! I switched over and now my phone is not activated.

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XfinityThomasC

Official Employee

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2.5K Messages

Hello @KJJ36! To receive customer support, you'll want to reach out to our exceptional team of Mobile experts. Support information can be found here: https://www.xfinity.com/mobile/support/article/what-type-of-support-does-xfinity-mobile-offer#:%7E:text=Text%20an%20Xfinity%20Mobile%20Specialist

You can contact our Xfinity Mobile support center via any of the following methods:

 

  • SMS Text Message: 1 (888) 936-4968

 

  • Phone: 1 (888) 936-4968

 

  • Chat: https://www.xfinity.com/xfinityassistant/?channel=xMobile

 

Thank you for participating in our community.

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2 years ago

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