Visitor
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3 Messages
spam call filtering problems
My friend both have Xfinity phone service for our land lines. I've been calling her for years with no issues. Over the past two or three months whenever I call her I get a message that her number is protected by Spam Call Filtering. The recording tells me to enter a two digit code, but when I do, the phone rings about ten times and I get another recording asking me for a remote access code. She swears that I am the only one this happening with and that she has not ordered Spam Call Filtering for her home phone. What is going on?
XfinityCarolyn
Official Employee
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322 Messages
3 months ago
@user_sj7m5h Thanks for reaching out to us regarding spam call filtering. If you are making a call to a party that has spam call filtering, they would need to work with their carrier to remove you from that list or modify their settings. Once they complete these steps, you should be able to make calls to your friend again.
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user_a63e10
Visitor
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1 Message
2 days ago
I just started having the same issue today. I called my mother this morning and it rang right through. I called a little after 5pm and got the spam call filtering. I called her back again and got the same message. My sister called her and got no such message. I call my mother every day several times a day. There is no reason my number would be spam. And if it's supposed to block spam my mother says she gets 6 or 7 spam calls a day. I just want it to stop so I can just call my mother like I always do.
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