setting up call forwarding on line

Trying to set up call forwarding on line. When you go the option, the screen opens and it shows the 3 dots blinking on and off looking like it is trying to load the page, but it never does, it just goes to a blank dark screen. We are NOT where the phone is so I cannot do it in person.....please help.

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

Oldest First

Selected Oldest First

CCTambrey

Gold Problem Solver

•

3.4K Messages

4 years ago

Hello, @user_85f953! I'm glad to see you chose to reach out to us here on the Xfinity Forums for support!

You can check out our guide for setting up fall forwarding here: https://comca.st/3zII7LB

If you are having trouble getting a page to load, you might want to try either using a different browser or clearing your cache and cookies.

Please give those steps a try and let us know if that helps or if you need an extra hand! :)

2

0

U

user_85f953

Visitor

•

2 Messages

@XfinityTambrey

Apparently you did not read my post. The on line option will not allow you to enter any phone number on the forwarding page....the three dots blink like a page is loading, then the screen goes dark...it is not functioning....

4 years ago

0

CCTambrey

Gold Problem Solver

•

3.4K Messages

Yes, I understand. Sometimes web pages will error out when trying to perform a task, so it can be helpful to try other browsers or clear your cache and cookies.

There are times when even our tools here have similar issues and this is a troubleshooting step we often use. :)

Give it a try and let us know if it helps at all.

I no longer work for Comcast.

4 years ago

0

Home Phone Features

user_85f953

setting up call forwarding on line

CCTambrey

user_85f953

CCTambrey

New to the Community?