2 Messages

Wed, Jul 21, 2021 9:03 PM

setting up call forwarding on line

Trying to set up call forwarding on line.  When you go the option, the screen opens and it shows the 3 dots blinking on and off looking like it is trying to load the page, but it never does, it just goes to a blank dark screen.  We are NOT where the phone is so I cannot do it in person.....please help.


Official Employee


2.8K Messages

12 d ago

Hello, @user_85f953! I'm glad to see you chose to reach out to us here on the Xfinity Forums for support!


You can check out our guide for setting up fall forwarding here: https://comca.st/3zII7LB


If you are having trouble getting a page to load, you might want to try either using a different browser or clearing your cache and cookies. 


Please give those steps a try and let us know if that helps or if you need an extra hand! :)

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