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user_85f953
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Wednesday, July 21st, 2021 9:03 PM

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setting up call forwarding on line

Trying to set up call forwarding on line.  When you go the option, the screen opens and it shows the 3 dots blinking on and off looking like it is trying to load the page, but it never does, it just goes to a blank dark screen.  We are NOT where the phone is so I cannot do it in person.....please help.

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4 years ago

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CCTambrey

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3.4K Messages

4 years ago

Hello, @user_85f953! I'm glad to see you chose to reach out to us here on the Xfinity Forums for support!

 

You can check out our guide for setting up fall forwarding here: https://comca.st/3zII7LB

 

If you are having trouble getting a page to load, you might want to try either using a different browser or clearing your cache and cookies. 

 

Please give those steps a try and let us know if that helps or if you need an extra hand! :)

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user_85f953

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@XfinityTambrey 

Apparently you did not read my post.  The on line option will not allow you to enter any phone number on the forwarding page....the three dots blink like a page is loading, then the screen goes dark...it is not functioning....

4 years ago

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CCTambrey

Gold Problem Solver

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3.4K Messages

Yes, I understand. Sometimes web pages will error out when trying to perform a task, so it can be helpful to try other browsers or clear your cache and cookies. 

There are times when even our tools here have similar issues and this is a troubleshooting step we often use. :)

 

Give it a try and let us know if it helps at all. 

I no longer work for Comcast.

4 years ago

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