Visitor
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4 Messages
Right number, wrong name
when I call my home phone (or anyone else using xfinity voice) from my cell phone, my Caller ID at home is showing my cell number, but an entirely different name as the caller! It should come up as "Wireless Caller" and show the number I'm calling from (my cell); instead it shows someone's first and last name, then my correct cell phone number. Can someone advise me on what to do about this? My cell service is not Comcast, but my home phone and my Caller ID service are Comcast. "Wireless Caller" and my cell number have always come up on my home Caller ID.
XfinityBenjaminM
Official Employee
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2K Messages
3 years ago
@Celder735 Hello! Thank you for reaching out to us here on our Community Forums. Can you please send us a Private Message with your full name and address? Here are some simple steps you can use to send us a PM in case you need them.
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
We will be happy to continue assisting you there.
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