Retrieving Voicemail from internet

The Customer support off-shore from the US is rude and horrible. The person I had this morning on-shore understood the problem. Spent over 1 1/2 hours with support just trying access voicemail from browser. The off shore people have all been rude and condescending and it is awful Xfinity is not logging the issues properly that you have to keep repeating the same issue over everytime or the people just don't feel like reading.

Off-shore people put you on silence and never tell you they are doing this, so you do not know are you still on .

Now Xfinity claims that the service is no longer available YET on their webpage it clearly states it is. So after time on calls seems like last person Alexandra is just trying to make her problem go away.

IS THIS SERVICE still available or NOT?