KevinM1's profile

Regular Visitor

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16 Messages

Monday, October 24th, 2022 3:32 PM

Closed

Readable Voicemail

When I click on "Voice" on the xfinity web page to check voice mail, I get the following message: "An error occurred while processing this request. Please sign out and try again later."

I get the same message when I go into "Voice" settings. Does anyone have any ideas?

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Official Employee

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3.5K Messages

2 years ago

Hello and thanks for taking the time to reach out to us on our Forums page. We appreciate you being a customer with us, and I am sorry to hear about this error you're running into when trying to go into your Voice settings. My team can help!

 

Just to be sure, have you attempted to clear cache and cookies and or tried a different web browser to see if that helps correct this? 

Regular Visitor

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16 Messages

2 years ago

Yes. I have tried it on Google Chrome and Microsoft Edge after clearing everything and still no luck.

Problem Solver

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874 Messages

Oh no @KevinM1, I am sorry to hear that did not work. Let's take a look at your account and make sure everything is correctly hooked up on our end. I will need to gather your account details. Can you send us a private message with your full name, name of account holder (if different) and service address? To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!

I no longer work for Comcast.

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