Provisioning mismatch?

Hello,

I am reaching out because I can no longer access my landline voicemail through the Xfinity Voice Portal. Every time I try to log in, I receive the error message: 'Sorry, but something went wrong. Please contact us to reactivate your service.'

This issue started immediately after my husband passed away and I had the account officially transferred from his name into my name. Although the service address and the plan remained identical, my new Xfinity ID does not seem to be correctly linked to the existing Voice service.

My landline itself is working, but the online portal is inaccessible. Based on similar cases, this appears to be a provisioning mismatch caused by the account takeover.

Could you please help me re-provision my Voice service or reset the mailbox so it correctly syncs with my current Xfinity ID?

Thank you for your assistance.