Visitor
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1 Message
Provisioning Error - Online Voice Portal gives "Something went wrong" page error
Hello, I am locked out of my online Xfinity Voice features on my primary Xfinity ID. For months, whenever I try to access my online voicemail or check my call history log, the page fails to load and gives me an error screen saying something went wrong. I have already cleared my browser cache, tried an incognito window, and verified that my network is not blocking it. It appears my landline phone number is desynced or improperly provisioned in the backend database. Can a Digital Care agent please help me re-sync my telephone number to my Xfinity username profile? Thank you.
XfinityBradM
Official Employee
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1.5K Messages
2 hours ago
@user_3u4yy3 Thank you for providing your troubleshooting steps you've taken so far. Please also note that sending unsolicited direct messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a direct message to be sent, you can then proceed with doing so. This is just a heads up for future reference. I look forward to further assisting you and will continue the interaction in the DMs.
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