Visitor
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4 Messages
permanently remove call waiting
I can't find the setting on the app or website to disabled call waiting permanently. I need this for work so incoming calls are not interrupted.
The customer service rep stated I can find it on the app but that's a no for me.
XfinityEricB
Official Employee
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1.3K Messages
1 year ago
Hello @user_76ddfb, and thank you for reaching out about your call waiting concern. There is only a way to temporarily turn off call waiting using the phone, but we can remove the option from the service in full for you. If this is something you wish to do, I'll be happy to help!
Can you send us a direct message with your full name, name of account holder (if different), and service address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_76ddfb
Visitor
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4 Messages
1 year ago
Hi Eric,
I tested and still was able to ring the line even when it was in use and would hear the noise from call waiting.
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user_76ddfb
Visitor
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4 Messages
1 year ago
How do we remove the option for Call waiting from the service in full?
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