user_ia11lz Thank you for reaching out for help with your dial tone not working with a new phone. If you are working with our Xfinity home phone services, we can help for sure. Make sure you plug your telephone cord directly into the TEL 1. Once you have that plugged in, you may need to reset the modem for it to be recognized. Have you reset the modem since setting up the new phone?
Hey there, @user_yafo2y! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with your phone not working on your new gateway. I would be more than happy to further troubleshoot with you. Can you please send us a DM to get started?
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
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XfinityAmandaB
Official Employee
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3.7K Messages
18 days ago
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user_yafo2y
Visitor
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1 Message
17 days ago
I recently installed new gateway and my land line is still not working no dial tone
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