Visitor
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1 Message
no dial tone on phone
Hello. Hoping you can help. Phone is charged and plugged in to outlet and modem but I do not have a dial tone. Can you please help?
Visitor
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1 Message
Hello. Hoping you can help. Phone is charged and plugged in to outlet and modem but I do not have a dial tone. Can you please help?
MikeB39A
Problem Solver
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533 Messages
1 month ago
You may need to power cycle it.
Unplug Gateway for 30 seconds, Then plug it back in and wait a few minutes for it to restart.
This should solve the problem and provide you with a dial tone.
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XfinityChelseaB
Official Employee
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943 Messages
1 month ago
Hello @Catherinehartne, Thanks so much for taking a moment out of your day to leave a post on our community forum. Are the troubleshooting steps provided by the community able to fix your concern? Do you have a dial tone?
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