Hi @user_7f3ad5! I can help look into your account details to check for the proper coding. As long as you have Xfinity Voice service and are using the input display that has an X1 cable box connected to your television and the proper level of service, there should be no issues finding out what the cause of it missing from your TV is.
There are some troubleshooting steps for specific error messages, most require a box restart but checking which equipment is compatible is a good start too. Please keep in mind that caller ID on TV service won't work with TiVo or any CableCARD-enabled device such as a TV with a built-in digital tuner at this time, nor will it work with your Xfinity Address Book either.
Please let me know if any of these steps helped or if you still have any issues after reviewing the details within each link.
XfinityXanadu
Official Employee
•
299 Messages
15 hours ago
Hi @user_7f3ad5! I can help look into your account details to check for the proper coding. As long as you have Xfinity Voice service and are using the input display that has an X1 cable box connected to your television and the proper level of service, there should be no issues finding out what the cause of it missing from your TV is.
There are some troubleshooting steps for specific error messages, most require a box restart but checking which equipment is compatible is a good start too. Please keep in mind that caller ID on TV service won't work with TiVo or any CableCARD-enabled device such as a TV with a built-in digital tuner at this time, nor will it work with your Xfinity Address Book either.
Please let me know if any of these steps helped or if you still have any issues after reviewing the details within each link.
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