ceegee81's profile

Frequent Visitor

 • 

6 Messages

Mon, Dec 7, 2020 6:00 PM

New Xfinity service

We just have Xfinity service installed this past weekend (TV, Internet, Voice).   I was told by the technician that the home phone needs to be connected to the modem.  We have multiple landline phones in different rooms.  I tried to make a call from the phone in the family room but there was no dial tone.  This may be a silly question - can we use multiple landline phones with Xfinity Voice?  If so, how can we do that.

 

Thanks.

Responses

Accepted Solution

jeffdanger

Frequent Visitor

 • 

8 Messages

6 m ago

As CCAndrew stated, just plug in the phone cord to the back of the modem then plug into any phone jack that worked before.  It will feed all the other jacks with the signal.  You may need an adapter that lets you plug in the modem cord and the cord from the phone into the same jack--it like a two to one plug.  If all the jacks worked before , they should work now.

jeffdanger_0-1607688636044.png

 

CCAndrew

Diamond Problem Solver

 • 

25.9K Messages

6 m ago

Without knowing the reason why the tech told you that (wiring/location of modem?), you would normally back feed out of the modem to a phone jack to feed the rest of the house

Frequent Visitor

 • 

6 Messages

6 m ago

Okay, so that I understand.  Plug a phone cord into modem, then plug the other end of phone cord into an adapter then plug a phone cord into the phone and plug the other end of that cord into the same adapter and then plug the adapter into the wall phone jack.

Frequent Visitor

 • 

6 Messages

6 m ago

I was  able to figure it out.  I just went out to purchase  duplex in-line adapter and another phone cord.  The modem is behind the TV and the phone is on a bureau on the other side of the room so I had to reconfigure the phone line to connect the modem to the phone and both to the wall jack.  Thank you both for your help.

New to the Community?

Start Here