Visitor
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1 Message
need help! turn off Voicemail & stop marking an important phone # as spam
Please don't just tell me to set # of rings. I want to completely turn off Xfinity voicemail option on my VOIP phone. Further, I absolutely need to make sure this specific phone number is NOT identified as medium spam risk and is put through to my phone, please: [Edited: "Personal Information"]
This is an emergency alert # that is to inform me of tornados active shooters, etc.
XfinityAmandaB
Official Employee
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3.7K Messages
3 hours ago
For the voicemail, it is a feature that can be removed if you do not wish to have it active. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. Click "Sign In" (If necessary). Click the "Direct Messaging" Icon. Click the "Start New Conversation" (pencil and paper) icon. In the “To:” line, type "Xfinity Support". As you type, a drop-down list will appear. Select "Xfinity Support" from that list. An "Xfinity Support" graphic will replace the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it. How to: Direct Message Within The Forum.
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