Skip to main content
user_838mx3
1st Topic

Visitor

 • 

2 Messages

Sunday, October 26th, 2025

My VOIP line does not display call history - error message displayed

I want to display my landline call history but when I click on call history an error message appears saying can't display call history. Can you fix it so the call history displays?

Dave Clement

Question

 • 

Updated 

4 hours ago

9

1

0

Oldest First
Selected Oldest First
XfinityRichard

Official Employee

 • 

2.6K Messages

1 day ago

Hi there, @user_838mx3 I'm very sorry for the trouble you are experiencing with your call history not being displayed. You can fix the Xfinity call history error by clearing your browsers cache, trying a different browser or device, or by using the Xfinity APP. If these steps don't work, try restarting your modem.-Richard

2

0

user_838mx3

Visitor

 • 

2 Messages

None of those worked. Still doesn't display call history.

Dave Clement

Like

Reply

23 hours ago

0

XfinityRichard

Official Employee

 • 

2.6K Messages

Thank you, @user_838mx3  for trying those troubleshooting steps. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

 

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

23 hours ago

0

forum icon

New to the Community?

Start Here