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user_b306ac
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Visitor

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3 Messages

Tuesday, April 4th, 2023 5:08 PM

Closed

my land line keeps dropping the call in one direction after a while

The call on my cordless phone will sometimes drop the connection in the receive direction to my phone after a while (many minutes). I could no longer hear the person on the other end but they could still hear me.

I can use my iphone for calls thru the Xfinity WiFi internet and that does not have any issues.

I have reset the Xfinity modem but that did not resolve the issue.

I connected the cordless phone base directly to the modem (bypass the house wiring) but that did not resolve the issue.

I bought a new cordless phone system (different vendor) and that did not resolve the issue.

Has anyone else seen this issue?

Any comments on how to resolve this issue?

To me, it seems the issue is with the Xfinity modem box and I would need a new one.

thanks,

Dan

Question

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Updated 

2 years ago

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XfinityKei

Official Employee

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1.1K Messages

2 years ago

Hi @user_b306ac, Thanks for reaching out to us about your call quality issues you're having with your home phone line.  This is not the experience we want for you. Thanks for letting us know about the steps you’ve taken to resolve this! Sorry to hear you're still having issues with a new phone. How is your phone connected? Is it plugged into the wall outlet or in the back of the Xfinity modem? 

Does this happen with all calls or just certain ones? 

How many phones and bases do you have with your cordless phones? 

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user_b306ac

Visitor

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3 Messages

@XfinityKei​ 

Hi Kei,

I have connected the cordless phone base directly to the Xfinity modem.

This issue seems to be a random issue and does not happen on all calls. It seems the longer the call, the more chance that this issue happens.

I have one cordless phone base and 4 cordless phones.

Dan

2 years ago

0

CCJamie

Problem Solver

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322 Messages

@user_b306ac We can look into this issue further with you to help find a resolution. If you could please send us a direct message with your name and complete service address, we can assist. 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I no longer work for Comcast.

2 years ago

0

user_b306ac

Visitor

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3 Messages

@XfinityKei 

Since I changed the telephone cable to port 1 on the modem, I have not seen the issue. I will consider this issue closed now.

thanks,

Dan

2 years ago

0

CCMarcella

Official Employee

 • 

352 Messages

That is fabulous news! If there is anything else we can address or answer for you, please reach out anytime. I hope you have a wonderful weekend, and stay safe! 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 years ago

0

user_8ba279

Visitor

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1 Message

2 years ago

I am having the same issue.  What can I do to correct it?

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