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user_s27x37
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Thursday, June 13th, 2024 11:54 PM

My caller ID is not working

My home phone caller ID is not working. All calls show as Unknown Caller. I've restarted my phone and modem but it has not fixed the problem.

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28 days ago

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XfinityShawn

Official Employee

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1K Messages

5 months ago

 

user_s27x37 I appreciate you trying to troubleshoot your caller ID issues today. Have you tried any troubleshooting through our Xfinity app? 

 

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user_s27x37

2 Messages

@XfinityShawn​ Yes I have but I have not been able to get the caller ID to function

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5 months ago

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XfinityShawn

Official Employee

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1K Messages

 

user_s27x37 My team can help you further on our end. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 months ago

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user_29910a

Visitor

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2 Messages

1 month ago

I am having the same problem and it is super frustrating! I'm paying for a service that Xfinity is unable to resolve and get functioning. My issue has been going on for a few years now (at least 3!) and I just give up because I spend an hour or more on the phone/chat each time and nothing changes. One day we changed our service package and from then on the caller ID only reflects "unknown user", but if I log into my account online I can see the history of who has called. Something is getting lost from what Xfinity receives versus what they push down to my home. 

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XfinityMartyR

Official Employee

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1.5K Messages

 

user_29910a Thanks for reaching out! I'm sorry to hear your Caller ID has not been working. I would be frustrated as well! Let's see if we can help you get this resolved. Please send us direct message. 
 
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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Reply

28 days ago

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