2 Messages
My caller ID is not working
My home phone caller ID is not working. All calls show as Unknown Caller. I've restarted my phone and modem but it has not fixed the problem.
2 Messages
My home phone caller ID is not working. All calls show as Unknown Caller. I've restarted my phone and modem but it has not fixed the problem.
XfinityShawn
Official Employee
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1K Messages
5 months ago
2
0
user_29910a
Visitor
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2 Messages
21 days ago
I am having the same problem and it is super frustrating! I'm paying for a service that Xfinity is unable to resolve and get functioning. My issue has been going on for a few years now (at least 3!) and I just give up because I spend an hour or more on the phone/chat each time and nothing changes. One day we changed our service package and from then on the caller ID only reflects "unknown user", but if I log into my account online I can see the history of who has called. Something is getting lost from what Xfinity receives versus what they push down to my home.
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