Moved and can't get my old outbound caller ID changed
In November of 2021 I moved. For 7+ years I have had a landline in my home for my small business. When I returned my customers calls the outbound caller ID showed up as Grout Masters. This was a regular home phone line as I do NOT need all the business line extras they want to charge me $768 a year more for.
After I moved the outbound caller ID started to show up as my personal name. People were not picking up the phone line as they did not recognize the name on the caller ID. So instead of it showing up as Grout Masters it would show up as Jane Doe for example. This is causing problems with missed calls.
You would think this would be an easy fix right? Nope! Apparently I am either delusional or a straight out liar according to Xfinity because what I had for the last 7+ years didn't happen and in no way could have! My only choices are "to live with it" or "transfer over to a business line for an additional $64 a month" according to the Xfinity advanced department for customer service and the retention department. That's an additional $768 a year just so my outbound caller ID label shows up as it did before I moved.
The agent even told me I was wrong and it has always been my personal name and not my company name that shows up. Of course I know that's wrong but they insist it could not possible be other wise. So apparently I am delusional or a liar!
I'm being punished for moving. I have been a loyal customer and have unlimited internet, home phone and 5 cell phone lines with Xfinity. None of that matters but at the beginning of every call they thank me for my loyalty and tell my how much they value me right before they either hang up on me, try to extort me for more money for something they took away from me or tell me to "learn to live with it"