Visitor
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3 Messages
Moved and can't get my old outbound caller ID changed
In November of 2021 I moved. For 7+ years I have had a landline in my home for my small business. When I returned my customers calls the outbound caller ID showed up as Grout Masters. This was a regular home phone line as I do NOT need all the business line extras they want to charge me $768 a year more for.
After I moved the outbound caller ID started to show up as my personal name. People were not picking up the phone line as they did not recognize the name on the caller ID. So instead of it showing up as Grout Masters it would show up as Jane Doe for example. This is causing problems with missed calls.
You would think this would be an easy fix right? Nope! Apparently I am either delusional or a straight out liar according to Xfinity because what I had for the last 7+ years didn't happen and in no way could have! My only choices are "to live with it" or "transfer over to a business line for an additional $64 a month" according to the Xfinity advanced department for customer service and the retention department. That's an additional $768 a year just so my outbound caller ID label shows up as it did before I moved.
The agent even told me I was wrong and it has always been my personal name and not my company name that shows up. Of course I know that's wrong but they insist it could not possible be other wise. So apparently I am delusional or a liar!
I'm being punished for moving. I have been a loyal customer and have unlimited internet, home phone and 5 cell phone lines with Xfinity. None of that matters but at the beginning of every call they thank me for my loyalty and tell my how much they value me right before they either hang up on me, try to extort me for more money for something they took away from me or tell me to "learn to live with it"
XfinityThomasD
Official Employee
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241 Messages
4 m ago
@user_e2f340 Thanks for creating a post on our Community Forums. I can definitely understand the frustration with this and the mixed information. I believe there were some changes to the E911 compliances that prevent some adjustments to the outbound caller id, but we can look further into this for you and see if we have the option to change it for you. We will need to look further into your account, and for the privacy of your information and the security of the account, would you please send our team a direct message with your full name and full address?
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barb_gee
Frequent Visitor
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7 Messages
4 m ago
So what was the outcome here?
I moved my POTS to xfinity VOIP, and my outbound caller ID name is not mine. Phone numbers shows up ok, but my name is someone else.
For what it's worth, I've had the same landline number for over a decade. I've only had xfinity for a few years, and this problem is really annoying. I call a friend, they say, "I didn't pick up, I didn't recognize the name on the CallerID". Really annoying.
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user_5afdfe
Visitor
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1 Message
4 m ago
this makes no sense! Just post the instructions on how to change this to the correct caller ID display name. What does peer to peer chat have to do with it?
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user_e2f340
Visitor
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3 Messages
3 m ago
They told me to pay up or deal with it ...again
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