Skip to main content
huffstutler57's profile
huffstutler57
Conversation Starter
1st Reply
1st Topic

Frequent Visitor

 • 

11 Messages

Friday, January 9th, 2026 10:27 PM

Landline vs. VoIP and billing

When I moved into this house almost 4 years ago, I was apparently misled that I had a true landline (copper POTS) and saw pole lines going into the new interface box.  Apparently not, and have been paying monthly for a voice service, expecting to have an emergency landline during power outages. Who do I connect with to complain and see about some sort of compensation as a Platinum Loyalty customer?

Question

 • 

Updated 

17 hours ago

9

1

Oldest First
Selected Oldest First
XfinityDilary

Official Employee

 • 

2.9K Messages

17 hours ago

 

Thanks for posting on our community forums, huffstutler57. I completely understand how frustrating this must be, especially since you expected a true landline for emergencies. I want to clarify that our voice service has always been delivered over VoIP rather than traditional copper POTS lines. I know this may not have been clear when you signed up, and I truly appreciate your understanding and continued loyalty. While we’re unable to offer compensation for this, I wanted to confirm you had the correct information about the service type. Thank you for bringing this to our attention. 

 

0

0

forum icon

New to the Community?

Start Here