U

Visitor

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1 Message

Thu, Apr 21, 2022 10:35 PM

Landline phone not working

Just switched to new high speed modem. Now landline not working!

which port on back of modem do I use to get my phones working?

Visitor

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1 Message

5 m ago

If you bough the correct modem, on the back there will be ports labeled Phone.

Official Employee

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258 Messages

5 m ago

Hi, @user_24496e, thank you for reaching out to us here in the Xfinity Forums!

I hope the new modem has been working well for you aside from this trouble with connecting the phone. In order to use your landline, plug the connection into the Tel port of the modem.

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