U

Visitor

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1 Message

Thursday, April 21st, 2022 10:35 PM

Closed

Landline phone not working

Just switched to new high speed modem. Now landline not working!

which port on back of modem do I use to get my phones working?

Visitor

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1 Message

1 year ago

If you bough the correct modem, on the back there will be ports labeled Phone.

CCLayla

Gold Problem Solver

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259 Messages

1 year ago

Hi, @user_24496e, thank you for reaching out to us here in the Xfinity Forums!

I hope the new modem has been working well for you aside from this trouble with connecting the phone. In order to use your landline, plug the connection into the Tel port of the modem.

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