geoffsri's profile

Frequent Visitor

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13 Messages

Sat, Sep 11, 2021 8:01 PM

Incoming calls go into voice mail on the first ring

Incoming calls go into voice mail on the first ring. I called comcast customer service and after a long wait was able to talk to a "live" person. She put me on hold and after a long time ,came back on line and told me to hang up the call and she would call me back, which she did and everything looked like it was working . But the next day the same thing occurred. IF I don't get this resolved soon, I am going to cancel all my services with xfinity. I would like to EMail Xfinity customer service, can someone give me their EMail address.

Visitor

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2 Messages

1 m ago

I'm in the same boat. I've reported it 3 times and so far the support team has done nothing. I'd start with this guy:

https://www.xfinity.com/hub/customer-experience/xfinity-customer-care-update?pc=1

Frequent Visitor

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13 Messages

Tell them to disconnect voice mail,( If you have a internal answering machine on your phone) . It worked for me.

Visitor

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2 Messages

1 m ago

Actually, this may work better:

https://support.xfinity.com/svp-contact-form

Frequent Visitor

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13 Messages

i finally wrote to the head of customer services and told him that since my home phone has an internal answering machine and so i don't need the comcast voice mail so please disconnect voice mail, which he did. that was 5 days ago, the landline phone is working ok since then.

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