1 Message
I want to remove a second phone line from my account
Hi. The website and live chat have been unable to help me. The website "customize your plan" or "remove a serivce" from your plan simply does NOT work and the chatting service keeps sending me back to the bot. I've literally been going in circles for days and am very frustrated there's no one to talk to or inform about the many issues. Please help.
MikeB39A
Problem Solver
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595 Messages
18 days ago
If you have an Xfinity store near you, they might be able to help. Good luck!
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XfinityAlyssaA
Official Employee
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1.7K Messages
16 days ago
Good evening @user_nwhpur and thank you for reaching out to our dedicated Forums team, we appreciate it. I hope you are otherwise having a wonderful week so far and assure you that you've reached the right team to help. We can assist with your account changes if the changes haven't been made yet. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
We look forward to working with you futher.
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