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Monday, November 4th, 2024 11:41 PM

I want to remove a second phone line from my account

Hi. The website and live chat have been unable to help me. The website "customize your plan" or "remove a serivce" from your plan simply does NOT work and the chatting service keeps sending me back to the bot.  I've literally been going in circles for days and am very frustrated there's no one to talk to or inform about the many issues.  Please help. 

Problem Solver

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595 Messages

18 days ago

If you have an Xfinity store near you, they might be able to help. Good luck!

Official Employee

 • 

1.7K Messages

16 days ago

Good evening @user_nwhpur and thank you for reaching out to our dedicated Forums team, we appreciate it. I hope you are otherwise having a wonderful week so far and assure you that you've reached the right team to help. We can assist with your account changes if the changes haven't been made yet. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

We look forward to working with you futher. 

 

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