I receive voicemail notifications for someone else's phone number

I have an email address which is not associated with my own Xfinity account. This email address receives voicemail notifications for an unknown phone number which was never associated with my email or Xfinity account. How can I stop these emails?

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Responses

XfinityJohnG

Official Employee

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1.7K Messages

3 years ago

Thank you very much for reaching out to us here. Have you attempted to remove the phone number from the email settings at the https://connect.xfinity.com/ site?

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EdMallard

Visitor

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2 Messages

3 years ago

That URL redirects to https://my.xfinity.com . Under Account Settings, I have a different Personal Email specified. If I click the phone icon, I'm sent to https://connect.xfinity.com/voice . From there, clicking Email redirects me to Xfinity Connect, which I have not activated.

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CCLysa

New Problem Solver

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617 Messages

Thank you for letting us know! I'm happy to see what we can do from this end! Please send me a Direct Message so that I can gather some account details.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the “chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I no longer work for Comcast.

3 years ago

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Home Phone Features

EdMallard

I receive voicemail notifications for someone else's phone number

XfinityJohnG

EdMallard

CCLysa

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