How to turn on caller id

Thanks for the info, Mike, however, I have never had the option of Caller ID in Notifications. The young man in the store even took me to a television to show me how to turn on Caller ID, and he was a bit flummoxed when that option wasn’t on his screen either. Everything that is there on my list is toggled on. That’s always the first place I start when I have issues. The solution was to make the dreaded hour+ long phone call trying to get them to understand what is going on without them saying first to unplug and plug everything back again. This is something that had to be toggled on at the office, not on my box, not in the store but by phone call to Xfinity. It took them hours to figure out what to do, to the point of them restarting my modem numerous times over the hours. I can’t be the only person who has had this problem. Certainly, something in their ‘cook book’ of help pages they have something that would tell them how to solve the issue. 

Bottom line is my Caller ID turned back on. 

We are happy to hear that everything is resolved with the Caller ID, @schnappsy! Please let us know if you have any further questions/concerns. 

@schnappsy​ You're not. I upgraded my internet and nothing has been the same since. They basically had to redo all services. Caller ID no longer shows on my landlines phone, which is what I need it for. They said use the Connect App-it no longer exists. 

Voice service is not listed on my Xfinity app. I have to log in, and go to numerous different websites trying to find out who called me! Super frustrating! 

Hello, @sumkoolskool. I'm sorry to hear the caller ID is not working properly after upgrading your internet service. I'd love the opportunity to work with you so we can find a solution to this problem.

Can you please share with me what you've done on your own to troubleshoot this caller ID issue you're experiencing?