Skip to main content

  • Home

  • Getting Started

    • Offers

U
user_5a11f0
1st Topic

Visitor

 • 

3 Messages

Friday, October 13th, 2023 4:46 PM

Closed

How do I get a specific caller number to go straight to voice mail without letting the caller know they are being blocked?

I have a sister with memory problems who calls constantly. She does not remember calls she made 15 minutes ago. I know I can block her number and let calls go to voice mail but her hearing her number is being blocked will just make things worse.

Question

 • 

Updated 

1 year ago

124

1

0

Was this helpful?

XfinityBillie

Official Employee

 • 

2.9K Messages

1 year ago

@user_5a11f0 Can you clarify if you are trying to send the caller to voicemail on a mobile phone or our Xfinity home phone services?

3

0

user_5a11f0

Visitor

 • 

3 Messages

Xfinity home phone service. 

1 year ago

0

XfinityBillie

Official Employee

 • 

2.9K Messages

@user_5a11f0 Thank you for clarifying that, you can block the number using these directions. However, there isn't a way to make it ring like it's just ringing through to voicemail, so they may know that you did block their number. I hope you find this helpful.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_5a11f0

Visitor

 • 

3 Messages

Thank you for your help

1 year ago

0

forum icon

New to the Community?

Start Here