Visitor

 • 

1 Message

Friday, June 27th, 2025

home phone xfinity voice voicemail support for system issue with advanced call forwarding

home phone xfinity voice voicemail support for system issue with advanced call forwarding

- advanced call forwarding not setup correctly in system - message displayed, "Sorry, but something went wrong. Please try again in a few minutes."  

Have been trying for month now.  Phone support appears to not understand the issue. Thank you in advance for any help.

Oldest First
Selected Oldest First

Official Employee

 • 

372 Messages

22 days ago

Hello @user_e6cvsd. Thank you for reaching out on our community Forum. I would love to look into this for you. 

Please send us a direct message with your full name and address so that we can assist you further.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

forum icon

New to the Community?

Start Here