Hi and welcome to Xfinity Forums for help with Xfinity Voice! Are you still in need of assistance adjusting the number of rings before voicemail picks up?
Hello @baroski1 I’m sorry to hear you're having an issue with changing the number of rings you have. This is something I can also help with.
Before we get started can you tell me exactly what you're seeing or where this process stops on your side?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Their [Edited: "Language"] doesn't work, which is bad enough, but on top of that they don't know it doesn't work and/or don't know what to do about it.
I had to threaten to cancel Comcast completely, and then they found one tech somewhere who was able to change the number of rings for me but it took 72 hours.
72 hours to do something as simple as changing the number of rings before voicemail answers.
Worst. Customer. Service. In the history of the world. Not even close. They don't know their [Edited: "Language"] doesn't work and when they do know they don't know how to fix it. Because even though they changed the number of rings for me (and I had to wait three days before it took effect) but the problem persists, as when I go to that same screen I still get the same thing... no dropdown to change the number of rings.
Does anyone there have a clue what's going on? Anyone???????
The same thing happened some time ago where whenever many of us went to just check our voicemail, we got a pop up box saying it wasn't working. There were lots and lots of posts from people with the same issue and yet they claimed for days on end that the problem was on our end (clear you cache, update your browser, etc. etc. etc. [Edited: "Language"]). Then about two weeks later, though I did none of those things because I knew it wasn't on my end... it suddenly was "fixed" and has been working more or less as it was before since.
They don't even know when the problem is theirs and their first, kneejerk reaction is blame the user (another feather in the worst customer service of all time cap) I guess because that's easier than, you know, finding and fixing the problem.
The thing is I love their product. TV is good, internet is amazing (when it works), phone is okay except for you know not being able to change the number of rings on when it should answer, I mean I do love their products, especially the internet. But their service... ugh... again, as far as I can tell, worst of all time. I've been ready to switch to Verizon for some time due to the horrendous service as I would rather deal with a possibly worst product (phone, internet, TV) and have some decent customer service but the boss, OldNotfatGirl, insists that she wants Xfinity. And, well, she's the boss. But every time she sees first hand what atrocious customer service we get, she gets closer to agreeing. I have full confidence that Comcast will eventually push her to accept moving to Verizon as well. It's just a matter of time. I've literally got a bottle of champagne in the fridge for when that day arrives. lol
That is very odd indeed @baroski1. I would be happy to troubleshoot that app issue from here for you. Could you send me a direct message with the full name and complete address for your service?
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityEva
Official Employee
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1.4K Messages
3 months ago
Hi and welcome to Xfinity Forums for help with Xfinity Voice! Are you still in need of assistance adjusting the number of rings before voicemail picks up?
The ring count changes on the page immediately, but in some cases the change can take up to 24 hours to take effect.
You can also check here for more.
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baroski1
New Poster
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5 Messages
2 months ago
this feature is not found on my account - can I adjust rings on phone
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