Sue561's profile

Visitor

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1 Message

Saturday, January 13th, 2024

Closed

Home phone not working

Home phone stopped working after new modem was installed. Modem has been restarted multiple times.

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Official Employee

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2.1K Messages

2 years ago

Thank you very much for reaching out to us here. I would be happy to check on any issue with that Voice service for you. Could you send us a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

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