Hello, thank you for reaching out to us on our Xfinity Community Forum! I apologize hearing
you're experiencing issues with your Xfinity Voice service. If you still need assistance, have you had a chance to check your service status in the Xfinity app?
If you're not getting a dial tone on any of your home phones, here are a few troubleshooting steps that may help:
Make sure all phones are properly on the hook and that cordless phone batteries are charged.
Try plugging a working corded phone into different phone jacks to help isolate the issue.
Connect a phone directly to your Xfinity Gateway to determine whether the issue may be related to your home's internal wiring.
XfinityMelinda
Official Employee
•
264 Messages
19 hours ago
Hello, thank you for reaching out to us on our Xfinity Community Forum! I apologize hearing
you're experiencing issues with your Xfinity Voice service. If you still need assistance, have you had a chance to check your service status in the Xfinity app?
If you're not getting a dial tone on any of your home phones, here are a few troubleshooting steps that may help:
You can find additional troubleshooting information in our support article: https://www.xfinity.com/support/articles/voice-phone-troubleshooting-no-dial-tone.
Let us know if you're still experiencing the issue, and we'll be happy to help however we can.
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