Hello, thank you for reaching out to us on our Xfinity Community Forum! I apologize hearing
you're experiencing issues with your Xfinity Voice service. If you still need assistance, have you had a chance to check your service status in the Xfinity app?
If you're not getting a dial tone on any of your home phones, here are a few troubleshooting steps that may help:
Make sure all phones are properly on the hook and that cordless phone batteries are charged.
Try plugging a working corded phone into different phone jacks to help isolate the issue.
Connect a phone directly to your Xfinity Gateway to determine whether the issue may be related to your home's internal wiring.
@user_5rnupd I'm sorry to hear you're experiencing issues with your landline service. If the phone is not working when plugged into the wall jack, but service is active on the account. Are all other devices working in the home?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityMelinda
Official Employee
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302 Messages
1 month ago
Hello, thank you for reaching out to us on our Xfinity Community Forum! I apologize hearing
you're experiencing issues with your Xfinity Voice service. If you still need assistance, have you had a chance to check your service status in the Xfinity app?
If you're not getting a dial tone on any of your home phones, here are a few troubleshooting steps that may help:
You can find additional troubleshooting information in our support article: https://www.xfinity.com/support/articles/voice-phone-troubleshooting-no-dial-tone.
Let us know if you're still experiencing the issue, and we'll be happy to help however we can.
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user_5rnupd
Visitor
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1 Message
9 days ago
Land line not working when plugged into wall
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