Got a voicemail after I canceled that feature

I had canceled voicemail on my landline days ago. I woke up this morning with a voicemail from the Phone Co. Why did I get that and how can I clear it.

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XfinityEva

Official Employee

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1.9K Messages

21 days ago

Hey there! How did you remove the Voicemail feature? Was this through an Xfinity agent? And do you currently have a new plan or legacy plan?

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user_ie85mh

Visitor

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13 Messages

21 days ago

Remove via an Xfinity agent. Just started my plan the end of July.

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XfinityEmilyB

Official Employee

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2.3K Messages

user_ie85mh Thank you for letting me know. I'd like to take a closer look at your account and make sure your voice features are set up correctly.

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution.

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21 days ago

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user_ie85mh

Visitor

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13 Messages

I did as you ask and thought I would have heard back. Concerned that I gave info that I should not have given.

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20 days ago

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XfinityPaula

Official Employee

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1.6K Messages

Good morning user_ie85mh. I'm sorry that you did not receive our reply. I see that you sent us a direct message yesterday. You reached the right place. I will send our reply again, you should receive an alert that you have a new message.

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20 days ago

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user_ie85mh

Visitor

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13 Messages

14 days ago

As of now, there is no accepted solution! Online agents do not seem to understand my issue. I am going to my local store this week and see if they can help. I still have the message on my portable landline phone and do not know how to clear it. My journey with Xfinity has not started well!

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XfinityThomasA

Official Employee

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2.7K Messages

user_ie85mh - Thank you for choosing Xfinity and for taking the time to share your feedback. We're truly sorry to hear about your experience—this isn’t the feeling we want you to have. We’d really appreciate the opportunity to make things right and support you in any way we can. I understand you mentioned stopping in, have you had a chance to visit one of our stores yet?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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12 days ago

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Home Phone Features

user_ie85mh

Got a voicemail after I canceled that feature

XfinityEva

user_ie85mh

XfinityEmilyB

user_ie85mh

XfinityPaula

user_ie85mh

XfinityThomasA

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