Got a voicemail after I canceled that feature

I had canceled voicemail on my landline days ago. I woke up this morning with a voicemail from the Phone Co. Why did I get that and how can I clear it.

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XfinityEva

Official Employee

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1.9K Messages

11 hours ago

Hey there! How did you remove the Voicemail feature? Was this through an Xfinity agent? And do you currently have a new plan or legacy plan?

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user_ie85mh

Visitor

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8 Messages

10 hours ago

Remove via an Xfinity agent. Just started my plan the end of July.

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XfinityEmilyB

Official Employee

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2.2K Messages

user_ie85mh Thank you for letting me know. I'd like to take a closer look at your account and make sure your voice features are set up correctly.

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution.

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10 hours ago

Home Phone Features

user_ie85mh

Got a voicemail after I canceled that feature

XfinityEva

user_ie85mh

XfinityEmilyB

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