Error with Advanced Call Forwarding

Had the same issue trying to set up Nomorobo.

Thanks for the tip with Xfinity Connect. Got it working in two minutes.

Yes, Comcast customer service is terrible.

We recently moved, and I had to spend 5 hours on the phone to get everything working.

Thank you very much for your input.  After wasting hours with Xfinity reps, I was able to download the Xfinity Connect app, add the nonmorobo call forwarding numnber, and enroll in nomorobo a few minutes after reading your post. 

It's not 100% easy to find the Call Forwarding settings.  They are in Settings: Call Preferences:  Call Forwarding.  You can add the number there.

It would be awesome if Xfinity read this thread, so they could learn how to help their customers!  Currently, they have no clue.

Thank you for confirming that I am not the only one with this problem.  I've just spent several hours on chat and the phone with Xfinity reps on this issue.  It appears that it has been a problem for them since, well, forever.  There are posts going back to 2010 with the same issue.

I tried explaining that the problem was an error on the website, and NOT A SINGLE REPRESENTATIVE COULD UNDERSTAND WHAT I WAS TALKING ABOUT!  They tried to explain to me how to set up call blocking, which is not what I needed.  In order to set up nomorobo, which they advocate doing, you need to set up call forwarding.  However, the Xfinity website apparently cannot allow users to set up call forwarding.

So, if anyone else has been able to actually set up nomorobo on Xfinity, please advise.  Their service reps have absolutely no clue whatsoever how to identify or solve this problem.

PS.  Comcast used to have excellent customer service.  I switched from DirecTV, in part, because AT&T had destroyed its customer service.  However, the Xfinity customer service is as awful now as AT&T ever was.  And that robot up front,....obviously created by sadists to torture customers.

You need to setup Advanced Call Forwarding with the Xfinity Connect app on a cell phone. After you do that, the website will then work correctly.

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@Anon240431 wrote:

It would be awesome if Xfinity read this thread, so they could learn how to help their customers!  Currently, they have no clue.

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You can try sending a private message through the community forum to ComcastMichael since in another thread he offered to help.

It has been over two weeks since Comcast so-called "support" promised a call back from advanced tech support.  During those two weeks we have gotten feedback survey *FOUR* time with each largely being about why we still wouldn't recommend Comcast to other based on our experience of never getting the advanced tech support call back promised over the last two weeks.

In what reality does a company refuse for two weeks to perform a call back and then still expect to be recommended positively to others?!  Seriously?!?!

All four people taking surveys admitted they were not impowered in anyway to escalate or take any corrective steps based on the feedback given.  The best they could advise us to do is to call back the support number that ignored us for 6 hours to ask once again to get a call back from the advance tech support that could never be bother to call for over two weeks.  That advice is going to win Comcast Xfinity service a glowing recommendation, right??

ComcastMichael claimed interest after I created another thread because Customer Retention made it clear we can not downgrade to no longer pay for phone service from Comcast without cancelling *EVERYTHING*.  If we ask to cancel just phone service then Customer Retention forwards the call to support which then tells us we need to talk to Customer Retention about downgrades.  This also deserves Comcast Xfinity recommendations to others, yeah??

And has been pointed out in this thread, Comcast used to have better customer service.  Comcast Frank had left Comcast in much better shape.  He literily wrote the book on how Comcast could continue what he established.  What I was witness to was a violation of multiple criteria that he laid out.

So, again, ComcastMichael might be willing to be drawn into this thread or maybe not.  Feel free to try.  I badly need to find a different provider for everything based on Customer Retention failure to take what they were told seriously.  I am giving up trying to recover any sort of relationship with Comcast and the Xfinity "service."  I can only describe Comcast as being pure fire inferno which Comcast survey agents don't like to hear so they increase the level of setting the customer on fire by calling back again to ask again if taking *NO* corrective action help change how I feel.  Nope!  Still pure Comcast induced death of customer by fire inferno.

I'm having the same problem while trying to setup nomorobo. The box and add button on "advanced call forwarding" were greyed out. I called comcast and I first talked to a robot that asked me if I wanted to setup call forwarding or stop call forwarding. When I set setup, the robot told me how to  press some buttons on the phone (which I'm sure was not advanced call forwarding, so I didn't try). Eventually I got an account representative who asked some questions including if I had tried logging out and back in which I had done. She then said she would connect me to techical support but the call switched over to the same music I get when I first dial in. I eventually got technical support for voice and internet. After about 15 minutes of checking, she said that the website is "on update" and to try back at 5 pm (about 4 hours). I said, why doesn't the website have a notice that it is "on update" and that would save everyone a lot of time. She said she would make that as a recommendation. Anyway, I will try back a 5 pm and see if it works then. 

Try setting up call forwarding from the Xfinity app on your phone rather than their website. That's what did it for me.

Thank for the tips everyone on setting up advanced call forwarding via the Connect app.   However, what about people that don't have a smart phone or some other sort of device that supports Android/iOS apps?  There are still folks that don't have those devices.  I don't have a smart phone, although I do have a tablet so I can do so there.  This isn't just people that are technophobes.  I work in microprocessor development and am obviously very techinical.  I just choose not to have a smartphone.  That was a real pain in the rear at install time, as I was using a PC to setup bridge mode on the modem and do activation, but you can't activate via the regular web page (it just points you to the app).   I since learned it can be done over the phone, but no mention of that on the activation web page or any of the included documentation.   Fortunately, someone else had a smartphone I could use to do the activation.   

Comcast, please consider those that don't have smart phones in your process development for all functions. 

Well, too many people have pointed out that the Xfinity Connect app works, so they have broken that. I have had much the same (dis)service from comcast, spent 3 hours so far, nobody understands it is their website that is the issue: try in incognito window, try a different browser, reboot the system, all asking to call them back if it doesn't work (confirming the 20 minute rule).

Finally went online to search for a solution and found this thread. Downloaded the Xfinity Connect app on my iphone 10, now clicking on Call Preferences > Call Forwarding on the app gives an error "Unable to process your request. Please try again. [500]"

Throwing in the towel today will try again tomorrow.

By the way, my first time using this forum, and AngryCustomer is taken for a username.

Here's what the Nomoromo website has to say:

"There's a glitch in Comcast's site, that's causing the Advanced Call Forward feature to not forward the call correctly.

To get this fixed, you are going to need to contact Comcast. Specifically ask for their Advanced Technical Support, and explain to them that the Advanced Call Forward feature for your line isn't working properly. Ask them to manually reset the entire feature. They should be able to do this for you.

Then, try the set up again. "

I'll give this a try tomorrow and let you know how it works.

Still angry

Thanks to all of you who posted on this issue.   I became a voice customer a few weeks ago, and have been very frustrated with hours of chats and phone calls to resolve this issue of greyed out boxes and error messages when setting call forwarding on my computer with Xfinity connect.   All other features of the voice were working ok.  As you all have said, they do not have a clue about customer service or the issue.  But thanks to these comments, I set it up using an iPad, and now all is working as expected, and norobo call is working.   On another topic, I was upgraded to 600mb internet, but only getting about 350mb.  Again after many hours with support, and no solution, I discovered by on-line reserach that my modem (I own it) is rated to 680mb, but ONLY TO 370mb by Comcast.  So I am getting all I can unless I buy a new modem.  I am fine with the speed, but why couldn't the tech support folks look at my modem , as they know exactly which model I have, and tell me right off that I am getting all the speed possible.   Many hours wasted on this issue also.  

Make sure you have the correct app downloaded.   There is a link in previous posts that gives it.  There are at least 2 xfinity apps. 

@AngryCustomer31   , sure enough when I actually tried this today, I got the same error 500 that you did within the Connect app.  Something's deeply broken here.

Like everyone else on this stream I have wasted endless hours with support who have ZERO idea what is going on.

I run a service company, if I treated my clients like this I would be out of business.

After reading through this stream I switched from using Chrome to Edge and was able to enable Call Forwarding without issue.