Hi! Thank you for taking the time to reach out to us. I definitely understand how something like this would be very confusing, yet very frustrating. I've had my email for many years as well and have some very important stuff in there. With that said, it would be my pleasure to look into this for you. To confirm, do you have an active service account with us at the moment? If so, may I please have your full name as it appears on the account and the service address associated with the account?
Also, please also note that sending unsolicited peer-to-peer direct messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a direct message to be sent, you can then proceed with doing so. This is just a heads up for future reference, but I look forward to further assisting you.
XfinityLuis
Official Employee
•
471 Messages
4 m ago
Hi! Thank you for taking the time to reach out to us. I definitely understand how something like this would be very confusing, yet very frustrating. I've had my email for many years as well and have some very important stuff in there. With that said, it would be my pleasure to look into this for you. To confirm, do you have an active service account with us at the moment? If so, may I please have your full name as it appears on the account and the service address associated with the account?
Also, please also note that sending unsolicited peer-to-peer direct messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a direct message to be sent, you can then proceed with doing so. This is just a heads up for future reference, but I look forward to further assisting you.
0
0