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Saturday, March 5th, 2022 1:33 AM

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Does Xfinity Home Phone service provide a true landline?

I live in a building which requires a landline phone plugged into a wall jack.  Is it possible to set this up with Xfinity home phone service?  I already have internet and TV service; I see 2 "Tel"jacks on the back of the gateway, but it's unclear from my research if these only provide VOIP service or if I can connect them into the wall and activate the rest of the wall jacks.  Thanks in advance.

Gold Problem Solver

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26.1K Messages

3 years ago

Their home phone service is VOIP between the Internet/Wifi/Voice gateway device in your home and Comcast (usually over a combination of coaxial cable and fiber optics), but the phone jacks on that device provide a POTS (analog "Plain Old Telephone Service") interface to customer touch-tone telephones, not VOIP.

... it's unclear from my research if these only provide VOIP service or if I can connect them into the wall and activate the rest of the wall jacks. ...

If you first make sure the wall jacks are not already connected to a previous provider's network, connecting a modular base cord between the L1 gateway jack and a wall jack should, if the wiring was done in the usual way, energize the remaining jacks in the home. Whether that constitutes a "true landline" is a matter of interpretation I'll leave up to you.

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Official Employee

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1.8K Messages

3 years ago

Hello @kpc3, I see BruceW provided some helpful information about this concern. If the wall jacks are not connected to a previous provider's network, connecting a modular base cord between the L1 gateway jack and a wall jack should work.

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