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Does Xfinity Home Phone service provide a true landline?
I live in a building which requires a landline phone plugged into a wall jack. Is it possible to set this up with Xfinity home phone service? I already have internet and TV service; I see 2 "Tel"jacks on the back of the gateway, but it's unclear from my research if these only provide VOIP service or if I can connect them into the wall and activate the rest of the wall jacks. Thanks in advance.
BruceW
Gold Problem Solver
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26K Messages
3 years ago
Their home phone service is VOIP between the Internet/Wifi/Voice gateway device in your home and Comcast (usually over a combination of coaxial cable and fiber optics), but the phone jacks on that device provide a POTS (analog "Plain Old Telephone Service") interface to customer touch-tone telephones, not VOIP.
If you first make sure the wall jacks are not already connected to a previous provider's network, connecting a modular base cord between the L1 gateway jack and a wall jack should, if the wiring was done in the usual way, energize the remaining jacks in the home. Whether that constitutes a "true landline" is a matter of interpretation I'll leave up to you.
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XfinityAldrik
Official Employee
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1.7K Messages
3 years ago
Hello @kpc3, I see BruceW provided some helpful information about this concern. If the wall jacks are not connected to a previous provider's network, connecting a modular base cord between the L1 gateway jack and a wall jack should work.
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