Visitor
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7 Messages
Does advanced call forwarding "Simultaneous Ring" the main Xfinity voice number?
Can someone with Xfinity voice for residential service confirm if "Advance Call Forwarding" is indeed what other VOIP's call "Simultaneous Ring"? i.e. adding other phone numbers under "Add to List" will simultaneous ring all the phones with these numbers, with caller id, while ALSO simultaneous ringing the main Xfinity Voice phone with caller id? Or does the main Xfinity Voice phone/number not ring?
Thanks,
M
XfinityEricB
Official Employee
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1.8K Messages
2 years ago
Hello @roma95, and thank you for reaching out about the advanced call forwarding settings. That feature will ring on up to 5 phones at one time, and one of them will be the main home phone. The other 4 numbers will be those of your choosing, but 1 will be the main home phone. Let me know if there is anything more I can help you with! -Eric
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XfinityEricB
Official Employee
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1.8K Messages
2 years ago
Here is a link directly from our website stating the details https://www.xfinity.com/support/articles/advanced-call-forwarding-voice-2go. If you look at the Note section on the bottom for the advanced call forwarding feature, it will state what I provided for you. Not sure why other agents wouldn't have the same information given that is what our information states. I apologize for any confusion.
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roma95
Visitor
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7 Messages
2 years ago
@XfinityEricB ,
Yes, I see the note "You may forward calls to a maximum of five phone numbers – your Xfinity Voice number plus four others.", so sounds like you need to add your Xfinity Voice number under "Add to List" of numbers to have it also ring.
What about Caller Id though?
In below article, it says "When you have Call Forwarding activated on your home phone, Caller ID information is not delivered to your home phone. Instead, the Caller ID information is forwarded to the remote destination.". So this means the main Xfinity Voice number would ring but the Caller ID would not be displayed?
https://www.xfinity.com/support/articles/about-caller-id
The skeptic in me is hoping someone can confirm they have tried this and it works as documented or not.
Thank you.
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