U

Visitor

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5 Messages

Sat, Apr 30, 2022 4:01 PM

Disable voicemail

For 8 years I have had an Xfinity land line and calls went to my phone's voicemail.  Recently, all calls are going to the Comcast voicemail, which is NOT what I want.  How do I remove this?  I am the account owner, this is a Comcast/Xfinity landline.  There are no Chat buttons in this forum to start any conversation.  I have read the other Xfinity suggestions, and guess what, my account doesn't have those settings.  Besides spending forever on the phone with Comcast/Xfinity , how do I remove this action that I don't want and didn't ask for?

Some accurate and real answers would be appreciated.

Accepted Solution

XfinityKorie

Official Employee

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851 Messages

5 m ago

Hey there @user_ff121c. I am sorry to hear you are having issues with your voicemail be redirected to the cell phone. Here is a link that will show you how to manage your features and voicemail. https://comca.st/3KFYSMi

 

Are there any settings that you have recently changed? 

Accepted Solution

JamieL2

Contributor

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26 Messages

5 m ago

Are you saying you want to use an answering machine?  If so, I think you can set the answering machine to take the call in, e.g., 3 rings. If Comcast voicemail is set to pick up in 4 rings, that would take care of your problem.

Visitor

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5 Messages

@JamieL2​ 

that doesn’t work with my phone and Comcast.  

Accepted Solution

Visitor

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5 Messages

5 m ago

Sorry, nowhere in that link does it say how to stop Comcast voicemail from answering calls to my phone.  
Again,  how do a I stop Comcast voicemail from answering my phone calls?

Official Employee

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279 Messages

@user_ff121c, thanks for taking a look at the link! I just want to clarify, were you looking to completely remove the voicemail service from your account?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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5 Messages

Yes,  I don’t wait any calls going toComcast Voicemail.  I want Comcast Voicemail removed from my account and allow my phone’s voicemail to handle calls.

Official Employee

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279 Messages

@user_ff121c, we will be happy to help with getting your voicemail service removed. Can you please send our team a direct message with your full name and full address? We look forwarding to assisting you! 

 

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

2 Messages

Xfinity Jimmy, 

Thanks for this answer.  I did follow these instructions and after spending one painful hour being asked questions, such as name address, etc, one by one at 10 minute intervals, the associate did claim that voicemail has been removed from my account.

I will test this on May 10 to make sure that it is gone.

Official Employee

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548 Messages

Hi, thank you for reaching out to Xfinity Forums. I understand you have voicemaill issues. If you continue to have concerns please let us know as we can assist. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

5 Messages

5 m ago

This is the same link that doesn’t tell you how to disable voicemail.  Please read the information on the pages before you waste peoples time. I have not changed any settings    On my phone.  Again,read my original post. Comcast made a change and is now answering my calls.  How do I stop this 

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