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Visitor

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1 Message

Sat, Dec 11, 2021 3:45 PM

Closed

Disable voicemail

Trying to disable my elderly parents voicemail so they can answer the phone easier 

Official Employee

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344 Messages

8 m ago

Hey there! I am happy to help with your request for assistance with your parents voicemail. Would you like to change the number or ringtones before the voicemail picks up or just remove this in general? 

 

To make changes to change the number of rings before voicemail picks up follow the steps below:

 

  1. Go to https://comca.st/31UfNKP and click the Menu button. Menu button.
  2. Select the Voice icon in the drop-down list.
  3. Log in using your Xfinity ID or email and password.
  4. Ensure you are on the Voice tab.
  5. Click the Settings icon The settings cog icon in the upper-right corner of the page and click on Settings.
  6. Click on Call Forwarding or Advanced Call Forwarding.
  7. Click the drop down under Rings to select the number of rings before voicemail.

Visitor

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2 Messages

Here is what it looks like today
XfinityRyanE

Official Employee

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454 Messages

Thanks for getting back to us with an update, we appreciate you giving that a try! Just to make sure we are all on the same page, is this for an Xfinity Mobile phone, or Xfinity Landline? Also, are you logging in as the primary user for the account that you are wanting to make the changes on? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

I would like to know how to completely disable the voicemail on my Xfinity landline. For some reason, it seems like Xfinity wants to force customers to have a voicemail box even when they don't want one from Xfinity. I have a preferred method of voicemail and the Xfinity box has on several occasions caused insurmountable issues. Most customer oriented companies I have worked with in the past have allowed customers to disable UNWANTED features but the only answer I have received from Xfinity to date is to have a message suggesting that callers try their call again.  That is the worst excuse for customer service I've ever seen. Will Xfinity EVER allow customers to use the landline voice service the way THEY want to or will we always be forced to endure the intrusion of Xfinity voicemail?

Contributor

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42 Messages

When C'cast started its VOIP service w/number portability, etc.  It got a real bad case of 'featuritus'.  It took me many months, after initiating my Voice service and porting my 25 yr. number over from Verizon, to deactivate all the automatically activated calling "features" it lit up with.  Alas, C'cast NOT being in any way as experienced as Verizon in juggling a similar set of features - but responsibly, it was a bitter struggle of many missed/diverted calls where my callers (no ring) were being diverted to a non-existent voice mailbox.

They are still in that learning curve.   Hopefully, since I cannot go back to my Verizon copper landline service, Comcast can gain some telephony competence.

One Voice service call had a CSR tech trying to upsell me to a C'cast cell account to replace my Verizon Wireless cell.     "Really!" I said.   After C'cast's demonstrated incompetence in wired telephony I'm not about to let them anywhere near my fall back cell service.    Onwards. . . . good luck.

Visitor

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1 Message

5 m ago

Looks like it's been over 3 months since the last xfinity reply, let's get on the ball xfinity! 

Visitor

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1 Message

3 m ago

"Click the drop down under Rings to select the number of rings before voicemail"   - DOES NOT EXIST

How about it xfinity tell us how to turn off land line xfinity answering service!

Official Employee

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344 Messages

Hey there! I am happy to help get the voicemail feature removed, this would be completed on our end. 

 

Please send me a private message with your name and address to get started. 

 

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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