Visitor
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2 Messages
Disable Voicemail Permanently - Xfinity Won't Comply
Months ago we requested that voicemail be permanently disabled and were told that feature would be disabled. For several months it seemed to be disabled, but now it is once again active and of course, there is no way to disable it via the website, and Xfinity has made it virtually impossible to speak to a human being.
This is unacceptable, and if Xfinity can't resolve this issue in a timely manner we will look elsewhere for landline service.
XfinityJohnG
Official Employee
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1.2K Messages
4 months ago
Thank you for reaching out to us here @user_2fdb40. If you are still having issues with removing the voicemail service from your service send us a direct message with the full name and complete address for your service.
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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