Visitor
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7 Messages
Comcast Voicemail does not work
I have an issue where Comcast voicemail does not work. The only way I can access VM is to call *99, which is very inconvenient. The web and app do not work. I see a message that VM is not enabled for this account, please call Xfinity support. But VM is setup. It just isn't setup correctly. I setup my VM message, and I am getting email notifications that I have new VM when someone leaves a message.
I have called several times about this. I have spent hours on the phone. I was told yesterday that this has been an ongoing issue for a year, and that there is nothing I can do. But when I looked in these forums, another person had the same issue and said they were able to get it resolved. I believe the support person just didn't know how to deal with it. I had a similar issue with the same phone number where I couldn't even see call history and that took many phone calls and much patience just to get resolved. I have had this account since February since moving from Comcast business to comcast home, and VM has NEVER worked.
Are there support personnel here? I sure would like some help.
user_qq8dkt
Visitor
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7 Messages
2 days ago
I tried to resolve this yesterday and spent hours on the phone with no results. I thought I would try again today. I spent 50 minutes on chat before they told me I needed to call the support number again.
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XfinityNatalie
Official Employee
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1.1K Messages
1 day ago
Greetings, user_qq8dkt! Thanks for taking the time to reach out to us about the voicemail issue you experienced with your landline. We understand that it is very important to receive your voicemails as expected. Rest assured, our team is here to help! Could you please confirm all the troubleshooting steps you have already taken so that we do not repeat the same steps as before?
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