Comcast Voicemail does not work

Call, they reset modem. That didn't work. 

Call, escalate, they said they fixed it, wait an hour. That didn't fix it. 

Call, escalate, they said they fixed it, told to wait a day. That didn't fix it. 

Went to the Xfinity store. They said they can't help and I need to call the 1-800 number. I asked for the manager. Manager said she would escalate it on her own. I waited two days and it was never fixed. 

Call, troubleshoot. Try new browser (tried Chrome on Mac, Safari on Mac, Firefox on Mac, Chrome on Windows 11, Firefox on Windows 11), Then cleared cache on two browsers. Still not fixed. then this was escalated. They said they fixed it. Told to wait an hour. They called back. Didn't get fixed. They escalated again. Then they said it was an ongoing issue and that it has been for a year and they can't fix it. 

Came to the forums, found another user who said after many calls it did get fixed for them, so I tried again. 

Next day tried chat. Spent an hour on chat doing more troubleshooting, same as before. After an hour was told to call the 1-800 number. 

Came back here and made this post. 

The number is four two five seven four nine, seven three nine six. It was previously a Comcast business number. It was ported to Comcast home in February. At first nothing worked. Then after several phone calls I got the number working. After several more phone calls I got call history working and *99 working. But still no VM on the app or browsers. 

This was never setup correctly at Comcast, and at this point I have tried various times times since March 2026 to get it working correctly by calling, chatting, going to the store. The problem is that it was never setup correctly and there's nothing I can do. 

Go ahead and send us a direct message with your full name and service address and we will look into the account and any escalation paths we can take. 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon 
Click the "Start New Conversation" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 
How to: Direct messaging withing the forum.

@XfinityMatthew​ Thanks Matthew, I have messaged the Xfinity Support team. Thanks

I'm getting messages to accept the last answer as a solution, but it hasn't been resolved. I did start a chat based on this thread and provided all my information but it wasn't fixed yet again. I received a text and was asked to reply Y or N if it was resolved. I then received a text saying someone would call. But I was already out and couldn't take a call, and now I'm overseas for three weeks. 

I'll have to try again when I get back. But I feel like I'm repeating the same thing over and over. It really shouldn't be this hard. Thanks

I apologize that the issue hasn't been resolved just yet, user_qq8dkt! We'll keep this thread open, and we'll be more than happy to continue assisting when you're back.