Comcast Voicemail does not work

I have an issue where Comcast voicemail does not work. The only way I can access VM is to call *99, which is very inconvenient. The web and app do not work. I see a message that VM is not enabled for this account, please call Xfinity support. But VM is setup. It just isn't setup correctly. I setup my VM message, and I am getting email notifications that I have new VM when someone leaves a message. 

I have called several times about this. I have spent hours on the phone. I was told yesterday that this has been an ongoing issue for a year, and that there is nothing I can do. But when I looked in these forums, another person had the same issue and said they were able to get it resolved. I believe the support person just didn't know how to deal with it. I had a similar issue with the same phone number where I couldn't even see call history and that took many phone calls and much patience just to get resolved. I have had this account since February since moving from Comcast business to comcast home, and VM has NEVER worked. 

Are there support personnel here? I sure would like some help.