Tuesday, April 2nd, 2024 2:05 PM

Change Outgoing Caller ID

I have a new service and the outgoing caller id is not what I want.   Can I change this myself?  If not, who do I need to call to get it fixed.


Official Employee


488 Messages

20 days ago


Good Morning user_7ca9pb, that is a great question! Xfinity Home Phone caller ID will only reflect the account holders name as set up in our systems. If you would like assistance with updating the details of the infromation for the account, send us a direct message to get started? 
Will you please send our team a direct message with your full name and full address?
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it



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