Thu, Jul 14, 2022 2:59 PM
I would like to change my outbound caller id from the name on my account to a different name. Thank you.
Resolved through phone support.
3 d ago
2 m ago
Hello @user_d46efa, we appreciate you reaching out to our Digital Care Team. Were you able to make the change you were requesting assistance with?
Actually no, I called phone support and we went through the process of changing my outbound caller id name, but it has not changed. I dont know if it takes some time, but when I call people they still see my original a caller id info. Thank You.
Oh no, I'd be happy to take a closer look into the account to ensure all the correct steps have been taken to change the outbound caller ID.
Could you please send our team a private message with your first and last name, and address for further assistance?
To send a private message, you may need to:
5 d ago
Critical - issue - my outgoing call ID display name is incorrect - how do I change it? I Have tried to change it via the app - no luck. I tired calling support - no luck. HELP
@user_0251eb Thank you for reaching out on the Xfinity Community Forums. I am happy to assist you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" ("Private") message:Click "Sign In" if necessary• Click the "Direct Message chat" icon• Click the "New message" (pencil and paper) icon• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line• Type your message in the text area near the bottom of the window• Press Enter to send it