U

Visitor

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3 Messages

Thu, Jul 14, 2022 2:59 PM

Change outbound caller ID name

I would like to change my outbound caller id from the name on my account to a different name. Thank you.

Resolved through phone support.

XfinityGabby

Official Employee

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590 Messages

2 m ago

Hello @user_d46efa, we appreciate you reaching out to our Digital Care Team. Were you able to make the change you were requesting assistance with?

Visitor

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3 Messages

2 m ago

Actually no, I called phone support and we went through the process of changing my outbound caller id name, but it has not changed. I dont know if it takes some time, but when I call people they still see my original a caller id info. Thank You.

Official Employee

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258 Messages

Oh no, I'd be happy to take a closer look into the account to ensure all the correct steps have been taken to change the outbound caller ID. 

Could you please send our team a private message with your first and last name, and address for further assistance?

To send a private message, you may need to:

  • Click "Sign In"
  • Click the "direct message" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

5 d ago

Critical - issue - my outgoing call ID display name is incorrect - how do I change it?  I Have tried to change it via the app - no luck.   I tired calling support - no luck.  HELP 

Official Employee

 • 

232 Messages

@user_0251eb Thank you for reaching out on the Xfinity Community Forums. I am happy to assist you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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