Visitor
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1 Message
Change Number of Rings Before Voicemail
Hi, I am having the same problem everyone else is having but the Xfinity support person says I need to make my own post to get any help.
I just want to change the number of rings before voicemail kicks in. Very simple. The section where I should be able to do it has that error message: Sorry....try again in a few minutes. I've been trying to get help over the phone for 2 days now but no luck yet. The Xfinity rep I just spoke to said their website is currently glitching because of hackers. She said they would resolve it in the next 30 minutes. On the off chance that this Xfinity rep is mistaken and hackers are not the reason people have had this same issue for years, can anyone here help change the rings internally?
XfinityRaul
Official Employee
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2K Messages
11 hours ago
@user_cza9d4 Thank you for making us aware you're having issues increasing the number of rings before the phone call goes to your voicemail via Forums. I would be more than happy to help figure out a solution to this problem you're experiencing. So that we don't go over something you've already done, can you please share with me what troubleshooting steps have you completed on your own?
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