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jch00
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8 Messages

Monday, June 15th, 2026 7:13 PM

Can't access Xfinity Voice Settings

Can't access Xfinity Voice Settings.

have cleared cache, tried multiple browsers and computers, also it does not work with app on phone

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17 days ago

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user_99znap

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3 Messages

20 days ago

I have a hearing problem and I desperately need to access the VOICE MAIL website. I have not been able to access the voice mail website for the last 3 days. That Assistant Xfinity is pure garbage. I have been tossed around 5 live agents -- these live agents only give CANNED responses from the Xfinity help. I am disgusted.  Yesterday, supposedly the issue was escalated -- no result from escalation so far.

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XfinityLinda

Official Employee

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2.6K Messages

18 days ago

We appreciate you meeting us here in our community, @jch00, about the trouble with accessing your Xfinity Voice settings. To sign in to your settings you can follow the steps here: 

 

Web browser
-Sign in to your Xfinity Voice with your Primary or Manager Xfinity ID and password.


Xfinity app
-Open the Xfinity app.
-Tap the Services tab.
-Under Home Phone, select View Xfinity Voice features.
-Tap the Settings wheel icon (Xfinity app sign-in may be required).
-Tap Settings, then the Menu drop-down.

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jch00

Regular Visitor

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8 Messages

@XfinityLinda​ Hi, still can not access Xfinity voice. The issue started on 6-13 or 6-14. I access it all the time, so I know how to access it, but now it gives me 

Xfinity Voice

Sorry, but something went wrong.

Please try again in a few minutes.

Contact Comcast Customer Care.
I thought it may be a temp issue but it is not. Thanks.
Also the app did stop working on my cell and says it cannot be updated.
Just installed it on a new tablet and the app does open and I can check data, billing and everything else but it still gives me
the same error message when I try the Xfinity voice option.

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18 days ago

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XfinityRaf

Official Employee

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1.4K Messages

Thanks for confirming. If you could send our team a direct message with your full name and full address, we can further investigate.
 

To send a "Direct Message" ("Private") message:

• Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "Start new conversation"

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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18 days ago

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jch00

Regular Visitor

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@XfinityRaf​ Hi, have not done this before, not sure where the "Direct Message chat" icon is located. Also I did try to open a ticket online but got an error message there also. Thanks.

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18 days ago

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XfinityRay

Official Employee

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4.1K Messages

No problem, @jch00! This link shows how to send a direct message and has pictures, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514. We look forward to hearing from you! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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18 days ago

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jch00

Regular Visitor

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8 Messages

@XfinityRay​ Thank you. Will reach out tomorrow. 

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18 days ago

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