Visitor
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1 Message
Cannot Access Xfinity Voice Features
I am unable to access the Xfinity Voice page (containing settings, voicemails, call history, voice forwarding, etc.) on either the web browser portal or on the Xfinity App, nor have I been able to do so for at least a month.
I receive the following screen when I try to access the Voice page:
Xfinity Voice
Sorry, but something went wrong.
Please contact us to activate your service.
Contact Comcast Customer Care.My Xfinity Voice service is activated and works - I can place and receive calls.
I had been able to access the Voice page in the past, but am no longer able to do so.
I have tried all the suggestions on this forum (e.g., clearing cache, using different browsers, trying both web portal and app, etc.). Nothing works. I also spoke with Xfinity support on the phone, but they could not fix it.
From reading other posts, it appears the only fix for this problem is to be invited to send a Direct Message to an Xfinity employee, so that they can investigate the problem and repair it. Would an Xfinity employee please offer me the opportunity to send a DM regarding my problem?
Thanks.
XfinityAbby
Official Employee
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1.3K Messages
6 hours ago
Hello @user_1ce577 thank you for reaching out on our community forum! I understand that it is important to be able to access those Xfinity voice features. I would love to take a look at your account and see what may be going on.
Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us:
How to send a direct message
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